Monthly partnerships

Before accepting a siteLink

Charge scoped onboarding or diagnosis for an unfamiliar environment. Review authorized access, dependencies, licenses, known faults, backups and recovery arrangements. Agree the inventory, site baseline and any excluded technical debt. Decline or limit coverage when the baseline is unacceptable.

Proposed monthly rulesLink

• One named client owner prioritizes the queue; Nusigma confirms feasibility and sequence.

• Reserve 10 or 18 founder hours for the agreed scope. Specialist time is separate unless explicitly included and costed.

• Count diagnosis, meetings, implementation, checks, updates and documentation against the allocation.

• No automatic rollover: the fee reserves capacity. Review persistent underuse and reduce an oversized allocation where appropriate.

• Notify the client at about 75% usage. Extra work requires written approval and available capacity; a separate project may fit better.

• Agree business-hour channels. Trial weekly written updates during active work and acknowledgement within two agreed working days. These require adoption before being promised.

• Incident triage uses the allocation. Acknowledgement is not resolution; no restoration time is guaranteed by default.

Client explanationLink

“The monthly fee reserves agreed technical capacity and continuity for your site. We maintain a prioritized work list and report usage. Larger changes and work beyond the allocation are agreed separately. Availability and incident responsibilities are defined in the scope.”

Work record and reviewLink

For every item, record the request, priority, scope decision, estimate, responsible person, actual time, checks, outcome and remaining dependency. Report allocation reserved, used and remaining. An urgent request displaces planned work only through explicit reprioritization.

Review fit and usage after month one and month three. Reassess when sites, stakeholders or coverage requirements change. Check the calendar before renewing. Do not sell emergency capacity already committed to other clients.

If the relationship repeatedly requires unlimited work, unapproved urgency or capabilities outside scope, revise the agreement or end it through the agreed process.